The foul-mouthed employee can be heard shouting “I’ve told you dirty b******s before, I’m not emptying it” at a house after looking inside their blue bin. The bin worker is heard again, shouting “Empty your food bin, smelly” shortly later.
The council has apologised to the resident in Penrhyn Bay, north Wales, and said it expects its staff to display professionalism at all times.
Jade Ashleigh caught the tirade on CCTV this week and sent the footage to Conwy Council.
“This isn’t the first time the binmen have been heard hurling abuse at residents,” she told North Wales Live.
“Normally I wouldn’t check back on the CCTV but I checked it as my food bin and recycling trolley had been damaged so I wanted to see.
“I heard him shout that he had previously said he wasn’t emptying the bins before, and called someone ‘dirty b******s’ across the street, then go to his colleague and mutter something else.
“The CCTV camera was able to pick up some of it but we are unsure of who he was talking about as the person shouting is off-camera.”
Jade continued: “It was just over the contents of a bin and all he had to do was leave a note saying they couldn’t empty the bin, but even at that – its a bin. I don’t get what he is expecting to be in there.
“After muttering on to his work colleague he continued to walk along the pavement and can be heard again shouting telling someone to empty their food, before calling them ‘smelly’.
“Since posting the footage on Facebook, I have had several neighbours message me telling me this isn’t the first time it’s happened, and that it’s about time they are reported for their behaviour.
“No matter how ‘bad of a day’ they are having, we still pay council tax so we should not have to deal with abusive language being shouted across the street.
“I complained to the council about this and they said they’d look into it.”
Local authorities are in charge of collecting household waste under the Environmental Protection Act 1990.
In a comment, Conwy Council’s Environment, Roads and Facilities Service said: “We received a call from a resident in Penrhyn Bay and logged her complaint, which is being looked into by the manager.
“Council staff are expected to carry out their duties in a professional and respectful manner. We have been in touch with the resident to provide an update and an apology.”